{"id":3423,"date":"2021-12-27T10:03:19","date_gmt":"2021-12-27T15:03:19","guid":{"rendered":"https:\/\/rygsac.com\/?page_id=3423"},"modified":"2024-07-17T16:11:34","modified_gmt":"2024-07-17T21:11:34","slug":"complaints-book","status":"publish","type":"page","link":"https:\/\/rygsac.com\/en\/complaints-book\/","title":{"rendered":"Complaints book"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3423\" class=\"elementor elementor-3423\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-30641c20 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"30641c20\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-18b5e828\" data-id=\"18b5e828\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-22fe745 elementor-widget elementor-widget-image\" data-id=\"22fe745\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/rygsac.com\/en\/wp-content\/uploads\/elementor\/thumbs\/libro_reclamaciones-qr7vel0ccv7hqc6wu2lhax0gq2qie5hv9xd3ngvqum.png\" title=\"libro_reclamaciones\" alt=\"libro_reclamaciones\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c53c973 elementor-widget elementor-widget-heading\" data-id=\"c53c973\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Complaints book\n\n<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8fe4daf elementor-widget elementor-widget-spacer\" data-id=\"8fe4daf\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-791164e6 elementor-widget elementor-widget-shortcode\" data-id=\"791164e6\" data-element_type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-shortcode\">\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f3433-o1\" lang=\"es-ES\" dir=\"ltr\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/3423#wpcf7-f3433-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Formulario de contacto\" novalidate=\"novalidate\" data-status=\"init\">\n<div style=\"display: none;\">\n<input type=\"hidden\" name=\"_wpcf7\" value=\"3433\" \/>\n<input type=\"hidden\" name=\"_wpcf7_version\" value=\"5.9.7\" \/>\n<input type=\"hidden\" name=\"_wpcf7_locale\" value=\"es_ES\" \/>\n<input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f3433-o1\" \/>\n<input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/>\n<input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/div>\n<div class=\"container-libro\">\n\t<h4>1. CONSUMER IDENTIFICATION - CLAIMANT\n\t<\/h4>\n\t<div class=\"columnas\">\n\t\t<div>\n\t\t\t<h5>Names\n\t\t\t<\/h5>\n\t\t\t<p><label> <span class=\"wpcf7-form-control-wrap\" data-name=\"Nombres\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"Nombres\" \/><\/span><\/label>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div>\n\t\t\t<h5>First Surname\n\t\t\t<\/h5>\n\t\t\t<p><label> <span class=\"wpcf7-form-control-wrap\" data-name=\"PrimerApellido\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"PrimerApellido\" \/><\/span><\/label>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div>\n\t\t\t<h5>Second last name\n\t\t\t<\/h5>\n\t\t\t<p><label> <span class=\"wpcf7-form-control-wrap\" data-name=\"SegundoApellido\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"SegundoApellido\" \/><\/span><\/label>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"columnas\">\n\t\t<div>\n\t\t\t<h5>Document Type\n\t\t\t<\/h5>\n\t\t\t<p><label> <span class=\"wpcf7-form-control-wrap\" data-name=\"tipoDoc\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"tipoDoc\"><option value=\"RUC\">RUC<\/option><option value=\"DNI\">DNI<\/option><\/select><\/span><\/label>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div>\n\t\t\t<h5>N\u00b0 Document\n\t\t\t<\/h5>\n\t\t\t<p><label><span class=\"wpcf7-form-control-wrap\" data-name=\"Ndocumento\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"Ndocumento\" \/><\/span> <\/label>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div>\n\t\t\t<h5>Are you a minor?\n\t\t\t<\/h5>\n\t\t\t<p><label> <span class=\"wpcf7-form-control-wrap\" data-name=\"edad\"><select class=\"wpcf7-form-control wpcf7-select\" aria-invalid=\"false\" name=\"edad\"><option value=\"NO\">NO<\/option><option value=\"YES\">YES<\/option><\/select><\/span><\/label>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<p>_________________________________________________________________\n\t<\/p>\n\t<h4>En caso de ser menor de edad\n\t<\/h4>\n\t<p>Si no eres menor de edad llenar los casilleros con un (*)\n\t<\/p>\n\t<div class=\"columnas\">\n\t\t<div>\n\t\t\t<h5>Nombre del padre o madre o representante\n\t\t\t<\/h5>\n\t\t\t<p><label> <span class=\"wpcf7-form-control-wrap\" data-name=\"nompaoma\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"nompaoma\" \/><\/span><\/label>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div>\n\t\t\t<h5>Apellidos del padre o madre o representante\n\t\t\t<\/h5>\n\t\t\t<p><label> <span class=\"wpcf7-form-control-wrap\" data-name=\"apepaoma\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"apepaoma\" \/><\/span><\/label>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div>\n\t\t\t<h5>Domicilio del padre o madre o representante\n\t\t\t<\/h5>\n\t\t\t<p><label> <span class=\"wpcf7-form-control-wrap\" data-name=\"direcpaoma\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"direcpaoma\" \/><\/span><\/label>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"columnas\">\n\t\t<div>\n\t\t\t<h5>Telefono o celular\n\t\t\t<\/h5>\n\t\t\t<p><label> <span class=\"wpcf7-form-control-wrap\" data-name=\"telepaoma\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"telepaoma\" \/><\/span><\/label>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div>\n\t\t\t<h5>Correo electronico\n\t\t\t<\/h5>\n\t\t\t<p><label> <span class=\"wpcf7-form-control-wrap\" data-name=\"emailpaoma\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"emailpaoma\" \/><\/span><\/label>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<p>_________________________________________________________________\n\t<\/p>\n\t<h4>2. DIRECCI\u00d3N DEL CONSUMIDOR\n\t<\/h4>\n\t<div class=\"columnas\">\n\t\t<div>\n\t\t\t<h5>Departamento\n\t\t\t<\/h5>\n\t\t\t<p><label><span class=\"wpcf7-form-control-wrap\" data-name=\"departament\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"departament\" \/><\/span> <\/label>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div>\n\t\t\t<h5>Provincia\n\t\t\t<\/h5>\n\t\t\t<p><label><span class=\"wpcf7-form-control-wrap\" data-name=\"Provincia\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"Provincia\" \/><\/span> <\/label>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div>\n\t\t\t<h5>Distrito\n\t\t\t<\/h5>\n\t\t\t<p><label><span class=\"wpcf7-form-control-wrap\" data-name=\"distrito\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"distrito\" \/><\/span> <\/label>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"columnas\">\n\t\t<div>\n\t\t\t<h5>Direcci\u00f3n\n\t\t\t<\/h5>\n\t\t\t<p><label><span class=\"wpcf7-form-control-wrap\" data-name=\"direccion\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"direccion\" \/><\/span> <\/label>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div>\n\t\t\t<h5>Referencia\n\t\t\t<\/h5>\n\t\t\t<p><label> <span class=\"wpcf7-form-control-wrap\" data-name=\"referncia\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"referncia\" \/><\/span><\/label>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div>\n\t\t\t<h5>Tu correo electr\u00f3nico\n\t\t\t<\/h5>\n\t\t\t<p><label> <span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span> <\/label>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<h4>3. IDENTIFICACI\u00d3N DEL BIEN CONTRATADO\n\t<\/h4>\n\t<div class=\"columnas\">\n\t\t<div>\n\t\t\t<h5>Asunto\n\t\t\t<\/h5>\n\t\t\t<p><label><span class=\"wpcf7-form-control-wrap\" data-name=\"Asunto\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"Asunto\" \/><\/span> <\/label>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div>\n\t\t\t<h5>Fecha de compra o contrato<label> <span class=\"wpcf7-form-control-wrap\" data-name=\"date-356\"><input class=\"wpcf7-form-control wpcf7-date wpcf7-validates-as-required wpcf7-validates-as-date\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"date\" name=\"date-356\" \/><\/span> <\/label>\n\t\t\t<\/h5>\n\t\t<\/div>\n\t<\/div>\n\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"proorservice\"><span class=\"wpcf7-form-control wpcf7-radio\"><span class=\"wpcf7-list-item first\"><label><input type=\"radio\" name=\"proorservice\" value=\"Producto\" checked=\"checked\" \/><span class=\"wpcf7-list-item-label\">Producto<\/span><\/label><\/span><span class=\"wpcf7-list-item last\"><label><input type=\"radio\" name=\"proorservice\" value=\"Servicio\" \/><span class=\"wpcf7-list-item-label\">Servicio<\/span><\/label><\/span><\/span><\/span>\n\t<\/p>\n\t<p><label><\/label>\n\t<\/p>\n\t<h5>Descripci\u00f3n del producto o servicio\n\t<\/h5>\n\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"DescripReclaServi\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"*Descripci\u00f3n del producto o servicio\" name=\"DescripReclaServi\"><\/textarea><\/span>\n\t<\/p>\n\t<h4>3.DETALLE DE LA RECLAMACI\u00d3N Y PEDIDO DEL CONSUMIDOR\n\t<\/h4>\n\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"QuejaoReclamo\"><span class=\"wpcf7-form-control wpcf7-radio\"><span class=\"wpcf7-list-item first\"><label><input type=\"radio\" name=\"QuejaoReclamo\" value=\"Queja\" checked=\"checked\" \/><span class=\"wpcf7-list-item-label\">Queja<\/span><\/label><\/span><span class=\"wpcf7-list-item last\"><label><input type=\"radio\" name=\"QuejaoReclamo\" value=\"Reclamo\" \/><span class=\"wpcf7-list-item-label\">Reclamo<\/span><\/label><\/span><\/span><\/span>\n\t<\/p>\n\t<p>*RECLAMO: Disconformidad relacionada a los productos o servicios\n\t<\/p>\n\t<p>**QUEJA: Disconformidad no relacionada a los productos o servicios; o, malestar o descontento respecto a la atenci\u00f3n al p\u00fablico.\n\t<\/p>\n\t<p><label><\/label>\n\t<\/p>\n\t<h5>Detalle del reclamo\n\t<\/h5>\n\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"Detalledelreclamo\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"*Cual es su reclamo del producto, servicio o atencion\" name=\"Detalledelreclamo\"><\/textarea><\/span>\n\t<\/p>\n\t<p><label><\/label>\n\t<\/p>\n\t<h5>Pedido del cliente\n\t<\/h5>\n\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"Pedidodelcliente\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"*Que es lo que exige con su queja\" name=\"Pedidodelcliente\"><\/textarea><\/span>\n\t<\/p>\n\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"acceptance-241\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"acceptance-241\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">Envio mis documentos y acepto la solucion acordada en la conciliacion y las acciones por parte del negocio\/empresa y finalizar mi reclamo<\/span><\/label><\/span><\/span><\/span>\n\t<\/p>\n\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"acceptance-242\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"acceptance-242\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">Declaro que soy el due\u00f1o del servicio y acepto el contenido de este formulario y que bajo declaracion jurada la solucion descritra es veraz<\/span><\/label><\/span><\/span><\/span>\n\t<\/p>\n\t<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Enviar\" \/>\n\t<\/p>\n<\/div><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Complaints book<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"_links":{"self":[{"href":"https:\/\/rygsac.com\/en\/wp-json\/wp\/v2\/pages\/3423"}],"collection":[{"href":"https:\/\/rygsac.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/rygsac.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/rygsac.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/rygsac.com\/en\/wp-json\/wp\/v2\/comments?post=3423"}],"version-history":[{"count":11,"href":"https:\/\/rygsac.com\/en\/wp-json\/wp\/v2\/pages\/3423\/revisions"}],"predecessor-version":[{"id":9305,"href":"https:\/\/rygsac.com\/en\/wp-json\/wp\/v2\/pages\/3423\/revisions\/9305"}],"wp:attachment":[{"href":"https:\/\/rygsac.com\/en\/wp-json\/wp\/v2\/media?parent=3423"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}